Maintenance contract, own systems and those from other suppliers
Regular, preventative maintenance of your system is a basic requirement when it comes to long years of reliable service in accordance with the corresponding legal requirements.
We will be pleased to maintain your automatic door, gate and/or sliding wall systems, whoever they were originally supplied by. Customer proximity is important to us, and it is for this reason that we have permanently deployed technicians ready for action throughout the UK. Thanks to the large number of professional service technicians we employ, customer service at Gilgen Door Systems is able to achieve previously unequalled fast reaction times.
Would you like some personal advice on what would be the right type of contract for you?
Just call us on +44 (0)800 316 6994, or send us a message.
By means of the present data privacy statement, Gilgen Door Systems AG («Gilgen») informs about the collection of person-related data during your visit to this website. Upon accessing this website, you declare your agreement with the present data privacy statement. Please note that, in the course of the further development of this website and the implementation of new technologies or of a legislative change, individual actualizations of this data privacy statement may be required. Gilgen therefore advises to reread the data privacy statement from time to time.
The party responsible in accordance with data-protection legislation is:
You can contact our data security officer by mail: firstname.lastname@example.org write to: Gilgen Door Systems AG, Datenschutzbeauftragter, Freiburgstrasse 34, 3150 Schwarzenburg, Switzerland
Definition of «person-related data»
The term “person-related data” refers to any information in connection with an identified or identifiable individual person („concerned person“). The following persons are considered as identifiable: any natural person who can be identified as such either directly or indirectly, especially by means of attribution to an identifier such as e.g. a name, an identity number, site location data, on-line identification or to one or several particular characteristics by reference to an identification number or to one or more factors specific to his physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.
For a visitor of this website, “person-related” data refers to any data that are related to you as a person, such as e.g. name, address, e-mail-addresses or user behaviour.
Person-related data and purposes of processing
Upon visiting this website, the following person-related data will be stored:
a) IP address
b) Date and time of access
c) Called-up pages, files and data
d) Access status (OK, partial content, document not found, etc.)
e) Page from which access was made
f) Top-level domain (*.ch, *.fr, *.com, etc.)
g) Used web browser
h) Used operating system
These data will be stored and analysed for statistical and safeguarding purposes as well as for optimizing Gilgen’s on-line offer.
Whenever you contact us, such as e.g. by e-mail, using the contact form, through the after-sales service or via a fault report (fault notice), the personal data you communicate us (e.g. the name, first name and e-mail address) will be stored in our system to enable us to answer your questions or to deal with your request. Additional person-related data that you have put at Gilgen’s disposal upon registration, configuration and ordering of products and systems (such as phone number, postal address, site, etc.) will be stored and further processed within the scope of your visit to this website as well as in order to fulfil the contract relation between you and Gilgen.
There will be no further or person-related evaluations, except in the context of technical safety incidents, behaviour in breach of the contract or criminal activities.
The data are processed on the basis of the General Data Protection Regulation (GDPR), article 6, para. 1 letter f (our legitimate interest).
You have the option to subscribe to our newsletter. For this we will need your e-mail address and a statement declaring that you agree with the terms and conditions of our newsletter. Subscribers receive a series of online newsletters throughout the year, containing details of our current and new products and services, along with other useful information.
You can at any time withdraw your consent to receiving these e-mails, thereby cancelling your newsletter subscription. You can cancel just by clicking on the link included in each e-mailed newsletter, or by e-mailing the contact address given in the legal details. Your withdrawal of consent will not affect the legality of data-processing carried out on the basis of consent granted up to the moment of revocation.
We use third-party e-mail marketing services for the despatch of our newsletter. The service providers concerned have undertaken to comply with these data protection provisions.
Whenever you contact us by e-mail or via an online contact form, we store the data submitted by you (such as your name and e-mail address and, if applicable, your telephone number) in order to respond to your enquiries. We will delete such data once they are no longer required or, if there is a statutory obligation to retain data, restrict their processing.
Cookies Types of cookies
This website uses so-called cookies. Cookies are small information units which are locally stored by the web browser on your computer. Cookies are not in a position to execute programs or to transmit viruses onto your computer. They are merely useful for making Gilgen’s internet offer more user-friendly and efficient.
Gilgen uses the following types of cookies:
Session cookies: temporary files that are again deleted as soon as the web browser is closed;
Persistent cookies: upon closing the web browser, these cookies are maintained; the user has however the possibility to delete them himself;
Mandatory cookies: these are the cookies which are indispensable for operating the website; among them are e.g. the cookies which allow log-in into safe areas of the website;
- Login for the protected download area and myGilgen;
- User-friendliness (e.g. temporary search data);
- Technical administration and further development of the website.
By adjusting the settings of your web browser, you can either reject or delete the cookies. This will not prevent you from further using the Gilgen website, but certain functions might be impaired or no longer executable.
Web-Analytics Google Analytics
Google Analytics, a service provided by Google, Inc. (“Google”), enables Gilgen to find out how the users are using this website, how they accessed it, which pages they visited or on which links they have clicked. The data generated by Google Analytics are governed by Google’s data protection conditions; they are transmitted to Google and stored by this company on their servers in the USA. Prior to their transmission to Google, the data are anonymized and only then will the data be processed by Google.
The full IP address is only transmitted in exceptional cases to one of Google’s servers in the USA where it will be shortened. The IP address transmitted by your web browser within the scope of Google Analytics will not be merged with other data from Google. By order of Gilgen, Google will use this information in order to analyse your use of the website, to create reports on the website activities and to provide additional service performances vis-à-vis of Gilgen in relation with the use of the website and the internet. Gilgen’s legitimate interest in data processing is also part of these purposes. More detailed information with regard to the Terms of Service and the data protection with respect to Google can be found under https://www.google.com/analytics/terms/de.html and under https://policies.google.com/
Furthermore, you can prevent the acquisition of the data created by the cookie with regard to your particular use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser add-on for the deactivation of Google Analytics https://tools.google.com/dlpage/gaoptout?hl . Opt-Out-Cookies prevent a future acquisition of your data upon visiting this website.
On this web site, the technologies developed by etracker GmbH (www.etracker.com) are used for collecting and storing data destined for marketing and optimizing purposes. Based on this data, user profiles can be created under a pseudonym. To this end, cookies can be used. These cookies facilitate the recognition of the web browser. Without the explicit consent of the concerned persons, the data collected by means of the etracker technologies will not be used for personally identifying the web site visitor nor will they be combined with personal relevant data and the origin of the pseudonym. The user is at all times in a position to object to this data collection and storage, with effect for the future.
Our web site uses the measuring method („SZMnG“) of INFOnline GmbH (https://www.infonline.de) in order to evaluate the statistic parameters regarding the use of our offers. The objective of this audience measurement is to determine the intensity of use, the number of users of a web site and the surfing habits and to evaluate this data statistically – on the basis of a consistent standard procedure, in order to obtain comparable market-wide values.
Additional information on behalf of data protection during the measuring procedure can be found on the web site of INFOnline GmbH (https://www.infonline.de), which operates the measuring method, on the data protection web site of AGOF (http://www.agof.de/datenschutz) and on the data protection web site of IVW (http://www.ivw.eu).
Links to other websites
Gilgen’s online offer contains links to the websites of other providers. Gilgen has no influence whatsoever on these websites, their contents, the offers, availability or privacy statements and stipulations applicable to these websites. Gilgen thus does not accept any liability in this respect.
Gilgen takes all the reasonable organizational and technical measures for the protection of confidentiality, integrity and availability of the person-related data that lies within the responsibility of Gilgen. It is however incumbent on the user of this website to ensure an appropriate protection of his computer and the associated equipment and especially to select a safe password for the login services of Gilgen and to make sure that the access data required for this purpose are treated as confidential.
Access to the protected download area and to myGilgen is made via the internet and thus via an open network that is accessible to anybody. Even though the data exchanged between the user and Gilgen are transmitted in encrypted form (encrypted website), certain transport communication data such as sender and receiver addresses remain unencrypted.
You have basic rights to access, rectify, delete, object to, revoke, restrict and cancel the portability of your data stored by us. These rights are not unlimited, and may be subject to exceptions or restrictions (e.g. if your personal data have been stored in fulfilment of legal or contractual obligations, or if they are required to provide evidence).
If you feel that your data have been processed contrary to data protection legislation, or that your rights to privacy have otherwise been infringed, you may e-mail our data security officer at email@example.com or submit a complaint to the data protection authority of your place of residence.
We reserve the right to change this data privacy statement at any time, with future effect. he latest version is posted on our website. Please check our website regularly to inform yourself regarding the current data privacy statement.